Eyes & Hands Where You Can’t Be
- On-site in 15-, 30-, or 60-min windows—pick your SLA
- Live video feed lets your NOC direct every move
- Ticket updates and photos drop straight into your ITSM
Everyday Tasks—Zero Travel, Zero Guesswork
- LED & port-status checks, reboots, cable swaps, tape rotations
- Firmware flashes and KVM screenshots uploaded to the ticket
- Time-stamped photo proof closes each micro-task
Complex Fixes—Without Flying Your Engineers
- Module, fan, and PSU replacements to OEM spec
- Cross-connect provisioning with light-level & ping tests
- Screen-share bridge keeps your architects in the driver’s seat
Locked-Down Security & Audit Trail
- Dual-factor ID, escorted access, seal-coded tool kits
- All activity logged to ISO 27001 standards, CCTV stored 30 days
- Optional real-time audit viewer for compliance teams
Usage-Based Billing—No Hidden Minutes
- Pay only for minutes on-site; no call-out fee in metro zones
- Pre-purchase credit packs for volume discounts
- Monthly itemised statement maps each minute to the ticket ID
Why SLA-Backed Smart Hands Beat “Any Technician”
Hidden Risk
Business Impact
Our Safeguard
Untrained temp staff
Mis-patch, device damage
ITIL & OEM-certified engineers only
Travel delays
Hours of service outage
Local crews in 50+ metros, 15-min dispatch
Policy breaches
Audit failures
ISO 27001 access controls, full video log
Surprise fees
Budget blow-outs
Transparent minute-rate, no travel mark-ups
Five-Step Smart-Hands Workflow
Open Ticket
- Web, API, or phone; task wizard selects SLA
Validate & Schedule
- Scope confirmed, access codes exchanged
Dispatch
- Engineer heads to rack with sealed kit & instructions
Execute & Record
- Live updates, photos, and optional video stream
Proof & Close
- You sign off; minutes and media auto-archive
Success Stories
Tokyo, Japan
Four-Day Export Decommission
Toronto, Canada
Ontario-Compliant Tech Sweep
Franklin Park, IL USA
USA – 24-Hour Extraction
Lille, France
Legacy Blade & Storage Retirement
Singapore
Heavy-Unit Relocation & Cable Trace
Mumbai, India
High-Volume Audit, Wipe & Buyback
Frequently Asked Questions
Clock starts at badge-in, stops at badge-out; rounded to the nearest minute.
Yes—choose mobile video stream or fixed CCTV feed.
We stock Dell, HPE, Cisco, Juniper, Lenovo, and can stage custom spares on request.
Ready for a
Risk-Free Decom?
